AI Sales Agent Compliance Demonstration
This interactive section details the workflow, consent control, and opt-out mechanisms of Yeison AI's WhatsApp agents, strictly complying with Meta and Twilio WhatsApp Business API guidelines.
Merchant Dashboard (Simulation)
AI Sales Agent Setup and Activation
For a merchant to enable the Yeison AI sales bot, they must grant their legal consent. This ensures responsible use of the WhatsApp Business API.
Linked Compliance Rules:
- Always obtain end-user consent (Opt-in) prior to commercial messaging.
- Provide a clear, free opt-out method in every chat.
- Allow a human to take control if the end user requests it.
Mandatory Registration & Consent
Simulator Ready
Check the checkbox in the left panel and click 'Activate AI Sales Agent' to start the conversation.
Meta & Twilio Policy Compliance Manual
1. Commercial Consent (Merchant Opt-In)
No merchant can enable an agent in Yeison AI without checking the mandatory verification box that accepts our WhatsApp and Meta Terms of Service. This legally binds the merchant to only use databases with prior customer consent (Opt-in).
2. Recipient Consent (End-User Consent)
The bot interacts reactively when the end user voluntarily initiates the conversation (Inbound). For outbound messages (Outbound/Templates), prior user subscription and the use of templates pre-approved and categorized by Meta are required.
3. Artificial Intelligence Transparency
In the initial message, the bot clearly identifies itself as an AI virtual assistant. This prevents end users from believing they are talking to a human, complying with Meta's transparency principles.
4. Human Handoff Protocol
If the end user types 'HUMAN', 'ADVISOR', or requests human support, the bot automatically disconnects in real time. The conversation is redirected to the supervisor panel and the team is notified to take over.
5. Immediate Opt-Out (STOP / EXIT)
The system natively detects opt-out commands (e.g., 'STOP', 'EXIT', 'UNSUBSCRIBE'). Upon receiving these, the bot sends a confirmation message and immediately updates the contact status in the database to OPT_OUT, blocking any future automated or manual messages.
6. Data Encryption and Privacy
Conversations passing through Twilio and Meta are encrypted in transit (TLS 1.3) and at rest (AES-256). We do not sell information and retain records for a maximum of 12 months, in accordance with our Privacy Policy.
Are you a Meta or Twilio reviewer? You can verify our linked legal documents directly.