Terms and Conditions

Yeison AI S.R.L. (hereinafter "Yeison AI", "we", "us", or "the company") is the entity responsible for the Yeison AI platform, including all its modules, artificial intelligence agents, integrations, and associated services.

Yeison AI is a software as a service (SaaS) platform that allows businesses to create, configure, and manage artificial intelligence agents capable of:

• Handling and managing sales conversations via the WhatsApp Business API.
• Processing customer inquiries, delivering quotes, and assisting in closing sales.
• Generating marketing content and advertising campaigns with AI assistance.
• Managing inventories, reports, and commercial performance metrics.
• Automating communication flows with prospects and existing customers.

The service operates under a monthly or annual subscription model, with different plans determining the number of active agents and available features.

3.1 Responsibility for agent content

By activating a sales agent, the user is responsible for all information configured in it, including: product and price data, sales scripts, answers to objections, discount policies, and any other content that the agent transmits to third parties.

Yeison AI acts as a technological platform and not as a seller or representative of the user. Declarations made by the agent are the sole responsibility of the user who configured it.

3.2 Mandatory acceptance of terms for activation (Consent Checkbox)

To activate any artificial intelligence sales agent on the platform, the user (merchant) must obligatorily check a verification box accepting these Terms and Conditions and the acceptable use policies of the WhatsApp agent. This technical action is essential to initialize the agent. By checking said box, the user guarantees and declares that they have the prior and express consent (Opt-In) of all recipients who will receive messages.

3.3 Acceptable use of the agent

The user agrees not to use Yeison AI agents to:

• Send unsolicited messages (spam) in bulk.
• Deceive, defraud, or mislead recipients.
• Spread illegal, discriminatory, violent, or adult content.
• Collect personal data without the explicit consent of recipients.
• Impersonate third parties or registered trademarks.
• Circumvent Meta/WhatsApp Business use policies.

Failure to comply with these restrictions may result in the immediate suspension of the agent or account, without the right to a refund.

3.4 Supervisor number

When creating an agent, the user designates a supervisor phone number. This number will receive notifications from the agent and will be able to intervene in conversations. The user guarantees they have authorization to use said number for this purpose.

3.5 Availability and performance

Yeison AI strives for 99% uptime; however, it does not guarantee uninterrupted operation. There may be interruptions due to scheduled maintenance, third-party failures (Meta, AI providers), or force majeure. The user accepts that the agent's responses are generated by language models and may contain inaccuracies that require human supervision.

4.1 Available plans

Yeison AI offers the following subscription plans:

Prices may be updated with 30 days' prior notice. The annual plan includes an 8% discount on the equivalent monthly price.

4.2 Billing and renewal

Subscriptions automatically renew at the beginning of each billing period (monthly or annual). Charges are made via the registered payment method. It is the user's responsibility to maintain a valid payment method to avoid service interruptions.

4.3 Refund policy

Payments made are non-refundable, except in the following cases:

• Duplicate charges or charge for an incorrect amount.
• Serious technical failure exclusively attributable to Yeison AI that prevents the use of the service for more than 72 consecutive hours.
• Cancellation within the first 48 hours of the first paid subscription, provided the agent has not been used in production.

Refund requests must be sent to legal@yeison.ai with the corresponding proof of payment within 7 days of the charge.

4.4 Plan changes

The user can upgrade their plan at any time. The price difference is calculated proportionally to the remaining period. Plan downgrades take effect at the start of the next billing period.

5.1 WhatsApp Business API

Yeison AI uses the official WhatsApp Business API provided by Meta Platforms Inc. By connecting a WhatsApp Business number through the platform, the user additionally accepts the WhatsApp Business Terms of Service and the Meta Platform Policies.

5.2 Meta approval

Enabling a WhatsApp Business number requires Meta's approval. Yeison AI does not guarantee approval, as it depends exclusively on Meta's policies and criteria. If Meta rejects or suspends the user's WhatsApp Business account, Yeison AI will not be responsible for that decision.

5.3 Compliance with messaging policies

The user is responsible for complying with WhatsApp messaging policies, which include (but are not limited to): obtaining explicit opt-in from contacts before starting conversations, respecting 24-hour messaging windows, and not sending marketing messages without Meta-approved templates.

5.4 Operation Demonstration and Compliance Policies

To facilitate the Meta and Twilio review process, we have made available an interactive demonstration portal detailing the message flow, the merchant consent (opt-in) process, unsubscribe (opt-out) options, and human agent intervention. You can access it directly via our WhatsApp Compliance Demo Page.

6.1 User data

Upon registration, the user provides personal data (name, email, phone) and business data (company name, industry, products, sales processes). This data is used exclusively for the configuration and operation of the service.

6.2 Conversation data

Conversations managed by sales agents are stored on secure servers with encryption at rest and in transit. Conversation data may be used in an anonymized form to improve AI models, unless the user requests otherwise via the dashboard configuration or by emailing legal@yeison.ai.

6.3 Third-party data (user's customers)

The user acts as the data controller for their own customers' personal data. Yeison AI acts as a data processor on behalf of the user. The user guarantees they have the necessary legal bases to process their customers' data through the platform.

6.4 Privacy policy

For more details on data processing, consult our Privacy Policy.

When using Yeison AI, the user agrees to:

• Provide truthful and updated information during registration and configuration.
• Maintain the confidentiality of their access credentials.
• Immediately notify any unauthorized access to their account.
• Periodically monitor the agent's behavior and the quality of its responses.
• Comply with all applicable laws in their jurisdiction regarding the use of AI, data protection, and commercial communications.
• Not share platform access with unauthorized persons.
• Not attempt to access other users' accounts or Yeison AI internal systems.
• Not reverse engineer, decompile, or attempt to extract the source code of the platform.

8.1 Yeison AI property

All elements of the Yeison AI platform — including software, algorithms, design, brand, logos, trained AI models, and documentation — are the exclusive property of Yeison AI S.R.L. or its licensors, protected by applicable intellectual property laws.

8.2 User content

The user retains all rights to the content they upload to the platform (product catalog, scripts, brand images, etc.). By uploading such content, the user grants Yeison AI a non-exclusive, worldwide, royalty-free license to process and use it solely for the purpose of providing the contracted service.

8.3 AI-generated content

Content generated by AI agents (texts, marketing images, business proposals) can be freely used by the user for their business purposes. Yeison AI claims no rights over the output generated on behalf of the user.

To the maximum extent permitted by applicable law:

• Yeison AI will not be liable for loss of income, lost sales, data loss, indirect, consequential, or punitive damages arising from the use or inability to use the service.
• Yeison AI's total cumulative liability to the user, for any cause, will not exceed the amount paid by the user in the 3 months prior to the event giving rise to the claim.
• Yeison AI does not guarantee that the sales agent will close sales, increase income, or generate specific commercial results. Results depend on multiple factors external to the platform.
• Agent responses are generated by language models that can make errors. The user is responsible for reviewing and validating information before it reaches their customers.

10.1 Cancellation by the user

The user can cancel their subscription at any time from the settings panel. Cancellation takes effect at the end of the current billing period. The user maintains access to the service until that date.

10.2 Suspension for non-compliance

Yeison AI may suspend or terminate the user's account immediately and without prior notice in case of:

• Serious breach of these terms or Meta/WhatsApp policies.
• Fraudulent use of the platform or payment fraud attempt.
• Illegal activities or activities that put other users or third parties at risk.
• Repeated non-payment after two failed collection attempts.

10.3 Consequences of cancellation

Upon account cancellation, active agents will be disabled and will stop responding to messages. User data will be kept for 90 days to allow export, after which it will be permanently deleted. Conversation data may be retained for up to 1 year for audit and legal compliance purposes.

Yeison AI may update these Terms and Conditions at any time. Material changes will be notified at least 15 days in advance via:

• Email to the address registered on the account.
• A banner or visible notification inside the user panel.

Continued use of the service after the effective date of changes implies acceptance of the new terms. If the user does not accept the changes, they can cancel their subscription before the effective date.

These Terms and Conditions are governed by the laws of the Republic of Bolivia. Any dispute that cannot be resolved amicably will be submitted to the competent courts of the city of Santa Cruz de la Sierra, Bolivia, with express waiver of any other jurisdiction.

The parties agree to attempt to resolve any controversy through direct negotiation for a period of 30 days before resorting to judicial proceedings.

For legal inquiries, data requests, or complaints, contact us at: